At Dimitra Studios “Verde Intelligence IKE”, we are committed to protecting and respecting your privacy. Please read this policy as it contains important information about how we use and collect personal data that you provide to us, regardless of whether you use a computer, mobile phone, tablet, or any other device to access our services. Additionally, this privacy policy applies to services that are provided without the use of electronic means.

Information & Consent

This privacy policy describes how we collect, use, process, and disclose your information, including personal information about you [the “Guest”], in conjunction with your stay at our “Hotel.”

When this policy mentions “the Hotel,” “Dimitra Studios”, “our,” or “us,” it refers to the hotel registered as Dimitra Studios “Verde Intelligence IKE”, Benitses, 490 84, Corfu, Greece.
The Guest must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate understanding and allow you to freely and voluntarily decide whether to provide your personal data, or those of third parties, to Dimitra Studios. This privacy policy also applies to our website, all websites, online applications, and both online and offline promotional actions by Dimitra Studios as well as any service provided by us.

By reading this Privacy Policy, the Guest is informed on how we collect, process, and protect personal data. The policy may be amended from time to time. To ensure you are aware of any changes, please check this policy regularly, especially before submitting a reservation request. By accessing or using our services, you agree to the new practices contained in the update.

Obligatory Nature of Providing the Data

The data requested is mandatory to comply with Greek law and allows us to provide the services requested by the Guest, as well as collect payment for those services.

Personal Data We Collect & Process

This includes:

• Contact Details (e.g., surname, given name, passport/ID number, telephone, home address,
• Personal Data (e.g., date of birth, nationality, place of
• Billing Details (e.g., credit card number, VAT
• Arrival and Departure Dates, arrival/departure details, room
• Information provided directly by
• Questions and feedback submitted during or after your stay

Third-Party Data Provided by the Guest

If the Guest provides third-party data, they declare that they have obtained consent from the third party and undertake to provide the data holder with the information contained in this Privacy Policy. This fully exempts us and our data processor from any liability in this regard. However, we may verify the validity of this consent by adopting appropriate due diligence measures in line with data protection regulations.

Purpose of Processing Personal Data

Depending on the Guest’s requests, personal data will be processed for the following purposes:

• Managing reservations and hospitality services
• Creating and storing legal documents in compliance with applicable law
• Collecting data to meet requests related to your stay
• Managing customer databases
• Maintaining lists of customer data for operational purposes
• Monitoring service usage (e.g., minibar, room telephone, Wi-Fi access)
• Managing loyalty programs, including discounts and special offers
• Handling contact requests from the Guest
• Complying with Greek and European law

Data Retention

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law or requested by the Guest.
Criteria for retention include:

• Duration of our ongoing relationship with the Guest and provision of services
• Legal obligations to which we are subject (e.g., laws requiring us to retain transaction records)
• Legal considerations (e.g., statutes of limitations, litigation, regulatory investigations)

Data Disclosure

We will use and disclose personal data when necessary or appropriate to:

• Comply with applicable laws, including those outside your country of residence
• Respond to legal processes
• Comply with requests from public and government authorities, including those outside your country of residence
• Enforce our terms, conditions, and policies
• Protect our operations, rights, privacy, safety, or property
• Pursue available remedies or limit potential damages

Third-Party Access Terms

Dimitra Studios will not disclose your personal data to third parties for business or marketing purposes without your consent. However, we may share your data with:

• Business associates: Trusted partners with your prior consent (e.g., transfer services, restaurants, tour companies, car rental companies)
• Service providers: Companies offering services on our behalf (e.g., IT contractors, banks, credit card institutions, law firms, mailing services)
• Credit approval: In the case of credit card approval, personal data may be disclosed to designated third parties under applicable law

Authorized personnel who may access your personal data include:

• Hotel staff
• Reservations department
• IT department
• Legal services department (if required)
• Medical services (if required)

Exercise of Rights

Guests may contact us at any time, free of charge, to:

• Confirm whether personal data concerning them is being processed
• Access their personal data
• Rectify inaccurate or incomplete data
• Request the deletion of their personal data when no longer necessary for the purposes collected
• Revoke consent at any time
• Limit the processing of personal data under certain conditions
• Request data portability

Payment Policy

At Dimitra Studios, we value the security and privacy of our guests. That's why we have implemented a comprehensive payment policy to ensure that all transactions are safe and secure.

When making a reservation, guests must provide a valid credit card to guarantee the booking. Once the reservation is completed, Dimitra Studios reserves the right to pre-authorize the total reservation amount from the provided credit card. This temporary hold is not a charge and no funds will be debited from the guest’s credit card. The hold falls off within 14 days at the latest. Dimitra Studios accepts credit, debit, and prepaid cards from Visa, Mastercard, Maestro, Diners, and Discover.

The preauthorization process ensures the online security and privacy of the cardholder and prevents any fraudulent attempts.

Upon arrival at Dimitra Studios, guests must present the same credit card used to make the reservation and an ID card or passport with a photo of the cardholder. If the cardholder is not present, the amount of the full stay will have to be settled by a different method, either by a different credit card with the cardholder present or by cash.

We understand that this policy may be inconvenient for some guests, but we assure you that it is in place to protect the security and privacy of our guests. If you have any questions about our payment policy, please do not hesitate to contact us.

Non-Refundable (NREF) bookings must be paid in full upon booking.

Cancellation Policy

At Dimitra Studios, we understand that sometimes travel plans change unexpectedly. That's why we have a flexible cancellation policy to accommodate your needs.

• If you cancel your reservation up to 8 days before the date of arrival, no cancellation fee will be charged.
• However, if you cancel 7 days or less before the date of arrival, we will charge 50% of the total reservation amount as a cancellation fee.
• In case of a no-show or early departure, we will charge 100% of the total reservation amount.

We recommend that you review your schedule carefully before making your reservation. If you have any questions about our cancellation policy, please do not hesitate to contact us. We want to make sure your stay with us is as pleasant as possible.

Note: NREF bookings are paid in full upon booking, and no modifications or cancellations are allowed after the booking date.

Transactions Safety

All payments made using the card are processed through the electronic payment platform of "Nexi XPay" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Notice: We may refuse requests that are excessively repetitive, require disproportionate technical effort, jeopardize the privacy of others, or involve access not required by law.